Further complaint re Bt. Broadband and too of their side kick Plus Net.

 

This article on Bt. In today's Daily Mail had 1.1 thousand comments, most disfavouring Bt. by early this afternoon, at which point the comment counter seemingly failed.

Bt. Broadband, Had I seen this article and its appended comments a month ago I would not have touched Bt broadband with a Barge Pole.

However having then received not only the one but two personally addressed offers through the post*, I contacted the telephone number provided and spoke with a lady who imparted the thrilling news that ' I was lucky ' for I could have a hub 5 infinity connection. I did suggest to her that as our computer was some two miles away from their shiny new junction box, the prospect of the speeds suggested was unlikely. However what I thought had been agreed was that on paying a thirty five pound infinity connection charge and a delivery charge of £6.95, ie £41.95 together. Such speed would be mine too.

*
Because I wanted unlimited Broadband and free inland telephone calls at all times, neither postal offer had been applicable to me, though each was the bait that enticed me to Bt.

Seemingly at a cost of £32.29 per month. I could not only have the high speed connection but too the unlimited Broadband and telephone calls, all was to be mine on the 28^th July 2015. Such excitement, such expectation, such disappointment that all we had on 28^th July was the new hub, and the continued usage of our pre existing telephone connection. Alas we went without until an 'Open Reach' engineer spent several hours up and down telephone poles between here an the afore mentioned junction box. He did his best but left us with a speed between 12/13mbs. That of course was a great improvement on the 1.1 to 1.97 download and the between 0.62mbs and 0.78 mbs upload we'd been getting for a year from Plus Net , well until circa lunch time on July 8^th. Thereon Plus net Broadband failed terminally, the telephone connection itself failing for but a day. There was no attempt to restore my broadband. So had none between Lunchtime on July 8^th. And the start of August. Once the Bt. Broadband settled it consistently avails me of 13.7 Mbs. Unfortunately the Plus Net failure left me ignorant of the death and funeral arrangements of an old friend, so I could not attend.

Bt.'s 13.7mbs suits me well enough , but doesn't if I am paying for a minimum of 35Mbs. having paid for an Infinity connection and delivery charge itself costing £41.95. (By the way even those inapplicable half price offers suggested any ordinary connection would deliver circa 17mb.s)

Further more one was afterwards advised that I did not have unlimited broadband nor any time telephone calls, for I heard was I had used up much of my broadband allowance, and anymore would have to be purchased. I am sorry Bt. but such could not have been the case. Curiously enough you tried that one on one of my daughters. She being a daughter of mine quite rightly told you she would not be paying you for any extra on the basis that she and her husband were away from their empty Apartment at the time.

Having sent letters to not only The Managing Director of Bt, but too to their Managing Director of customer relations, I naively expected a reply, but had none, though this last week two people phoned me concerning my letter of complaint dated at the end of July. Thus it was I was able to tell my new woes to a helpful lady, who said that I had obviously been mis-sold my package, but she did assure me that the original arrangement was that I have unlimited Broadband {via my shiny new hub?}and anytime inland telephone calls, for a total of £32.29 per month including line rental. That was of course slightly more than I used to pay Plus net for their inadequate service, so one expected to pay more for my new twenty first century connection, had not Bt defaulted on its delivery. The lady has promised to ring again this coming Friday.

I'm not sure how pleased she will be to hear that half an hour after our conversation, an email arrived from Bt. Thanking me for my new order, and that I might be expected to be connected up at midnight on the 24^th August, on a contract costing £43.29 pcm.

SOMETHING IS VERY WRONG WITH Bt. Possibly it should sack both its Managing Director and its Managing Director of Customer services.