Bt. Infinity hub. Debacle.

Further to my last comment, the plot has thickened. Having set up a new account for unlimited Broadband with the free anytime extension for inland telephone calls commencing 28th July 2015, it didn't actually arrive then, however after a very helpful Bt. Engineer spent some three to four hours up and down various telephone poles that stretch between my house and the junction box two miles from it, I did receive over 12mb. Having taken up a special offer from Bt. There was a discount of eight pounds involved  each month for the first year so producing a monthly bill of £32.29. All of which left me a reasonably happy bunny.

UNTIL

Less than three weeks later I received an  email advising me that I had already used up much of my first months download allowance.* Naturally enough one made complaints via letters to not only the Managing Director of Bt. but too to one Libby Barr who is described as the Managing Director of Sales and Servicing. In all fairness there is no telling whether any of the three letters sent to her or the two sent to The Managing Director of Bt were received, for none of my letters is acknowledged.

HOWEVER
A couple of days ago a very helpful lady phoned me once, who after speaking with me, spoke with her supervisor, and then re-telephoned me again, promising to telephone again next Friday. This lady confirmed that that the terms of agreement of 28th July were entirely correct. Any time phone calls and unlimited broadband, all for the agreed sum. Quite cheered me to hear such confirmation, until within the half hour one received an email from Bt. thanking me for my order for Unlimited Broadband and telephone calls etc. This would commence at Midnight on the 24th August, this to cost £43.29 a month and run for all of 12 months. Ah but guess what , apparently my download speed was to be 39mb and my upload 9 Mb or failing all that the lowest speed I was to expect from Bt. Infinity would be 35Mb. You may imagine the excitement of such a proposition, and too my disappointment to discover at 12.38 pm on 25.08.2015, that my broadband speed today was as it was yesterday 13.3 Mb. which seemingly translates as 12.6 Mb. down and 1.11Mb up.

Thus it was I spoke to a man called Ab*** seemingly on the sub continent, and complained to him, but nothing came of my doing so, nor did I expect it would, however it seemed right that one again followed orders. The first time I phoned the sub continent on this sad affair I was left hanging-on for circa an half hour.

* reference to the above I suggest that there might be something wrong with the BT metering system for there was no way I could have used up the alleged download limit as suggested. Could there be a miss-wired connection en route?

Quite clearly Bt. Infinity broadband is disappointing .Though far better than my previous ISP's of Talk Talk, and Plus net. May be their poor performance was the fault of Open Reach's copper cables. But then one paid either of them less than one now pays Bt.

I have no idea how  to run an Internet Service Provider, however can recommend others who might make a better job of Bt. Broadband.