Do I need to cast Talk Talk to the Broadly Banned?
For quite a while I had open ended unlimited download and free weekend calls via. ISP Tiscali.co.uk.,an arrangement that continued when Tiscali began to trade under the auspices of Talk Talk. Being a lethargic sort of a person one muddled on during the period of change over and things might have remained as they were indefinitely, had the Internet Service Provider not displeased me personally. It was my making of a telephone call to a sub exchange out of Reading that did it.Seemingly the dial code for that sub exchange is very similar to the Talk Talk Directory Enquiry number, allegedly that enquiry number was touched on, before all of thirty seconds later I was put through to the number dialled, for this misconnection I was charged in the region of £2.50. It was at that point that I advised my ISP that as the error was theirs, I expected them to give me my money back. Basically their answer was that their brand new Telephone Exchange couldn't be faulted, so' no' I couldn't have a refund. However mysteriously after my contacting Off Com and a couple of Reading Newspapers, they decided they would be refunding me, but guess what the credit didn't show up on my next Account. Thus it was that I set about investigating how things were with other ISP.s . Well Seemingly BT, would give me a limited download, plus anytime telephone calls, free hub, wireless hot spots around the countryside, all for £20 a month plus £10 line rental if paid annually .Before they could sign me up for their service one apparently needed a Mac ? Number from Talk Talk.
Guess what, such sad news of the loss of a customer who had been with them a number of years, provoked the enquiry as to why I was choosing to leave them. One mentioned that one had long been licking ones wounds etc., and that BT were offering more than Talk Talk, and too there was the matter of the refund.
Goodness me £30 a month for limited download and free any time telephone calls. Talk Talk would better that. What I understood they then offered me was a 40 GB download, any time free calls all for £24.8o inclusive of line rental, on an eighteen month contract, and yes they would send me a new modem as the last had died of old age, and too credit that Refund.
The Modem in shiny white arrived promptly enough, and worked well. However where one wondered all the paperwork confirming the new deal? There wasn't any, however someone did phone either from Talk Talk or not from Talk Talk, who wished to tell me something about my computer. No telling who because neither my wife who first fielded the call nor I, were able to make head or tail of what the lady was saying. Without telling her that, I suggested that if she was who ever she said she was, she'd have my e.mail address, so could she advise me via. e.mail what she wished to tell me, because I was rather deaf .(Being as I am ever a gentleman !)
Today the 16th October I discovered there was a something in my mail that had been posted on the 12th. October, alongside it a Red Marker by courtesy of Avira indicating that it seemed to be scam mail. As I tend to live dangerously I investigated rather than binning the message. It did seemingly come from Talk Talk, and thanked me for signing up with them for a further eighteen months. So far as I could see there is no mention of the financial terms of my doing so, and my anytime free telephone calls had become evening and weekend telephone calls, the former providing my calls were to other talk talk customers. Alas I don't know any, not for the first time I am wondering why that should be. There was however a useful bit of information concerning the Distance Selling Regulations of 2000. Seemingly I have a full seven day period to cancel my deal without penalty. Guess whom I will be phoning this afternoon?
Was I not wise to live dangerously and open that which Avira advised against, had I not done so who knows what I have supposedly signed up for? Please be very careful what one allegedly signs for. Possibly the error is mime however will let readers know the outcome of this anon.
